Using Big Data to Create Exceptional Customer Experiences
Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service....
View Article5 Ways to Build a Stellar Digital Reputation
When customers look up your company online, what is their first impression? Do they see a friendly, approachable brand? Can they find clear information? The way you present your brand online determines...
View ArticleVocalcom and Salesforce: The Dynamic Duo Powering Great Customer Experiences
In our modern world, customers are inundated on numerous digital channels with promises of great products at competitive prices. But how often are they guaranteed a great experience? The 2019 Digital...
View ArticleVocalcom reinvents the customer experience with its new intuitive,...
Available in the Cloud or on-premise, the solution offers a latest-generation interface, unified 360° management across all channels, and integration with artificial intelligence technologies for an...
View ArticleBeter Bed Transition Agents in 24 Hours to Work-From-Home Model with Vocalcom...
As the current COVID-19 pandemic continues to impact businesses across the world, many retailers have been forced to rethink their customer service practices. As retail stores close and contact center...
View Article[White Paper] Contact Centers of the Future: Creating Tomorrow’s Experience
The post [White Paper] Contact Centers of the Future: Creating Tomorrow’s Experience appeared first on Vocalcom Blog.
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« The COVID-19 pandemic has put to the fore the importance of the contact...
For most companies out there, customer experience (CX) has become, more than a key differentiator against competition, a crucial element in their battle for survival in an era of great disruption. A...
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The Omni-Channel Imperative
Before the COVID-19 health crisis, the digitalization of the customer journey had already pushed brands to increase the number of touch points with their customers on new channels. As the COVID-19...
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The New Super-Agent
The merit of new technologies is not that it replaces employees but empowers them with tools to make them more productive, more creative, more comfortable – and, paradoxically, more empathetic. In...
View ArticleSimplify optimizes the patient journey for scheduling medical appointments...
Vocalcom cloud contact center technology allows Simplify to deploy a single tool standardized across all of its contact center platforms to gain agility, ensure optimal service quality for its...
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