Simplify optimizes the patient journey for scheduling medical appointments...
Vocalcom cloud contact center technology allows Simplify to deploy a single tool standardized across all of its contact center platforms to gain agility, ensure optimal service quality for its...
View ArticleClik here to view.
The New Super-Agent
The merit of new technologies is not that it replaces employees but empowers them with tools to make them more productive, more creative, more comfortable – and, paradoxically, more empathetic. In...
View ArticleClik here to view.
The Omni-Channel Imperative
Before the COVID-19 health crisis, the digitalization of the customer journey had already pushed brands to increase the number of touch points with their customers on new channels. As the COVID-19...
View ArticleHow to Find Customer Pain Points
Customer pain points are obstacles to your company’s success. Throughout the customer journey, there will be times when your service fails to meet expectations. The sooner you discover them and address...
View ArticleClik here to view.
The Omni-Channel Imperative
Before the COVID-19 health crisis, the digitalization of the customer journey had already pushed brands to increase the number of touch points with their customers on new channels. As the COVID-19...
View ArticleClik here to view.
« The COVID-19 pandemic has put to the fore the importance of the contact...
For most companies out there, customer experience (CX) has become, more than a key differentiator against competition, a crucial element in their battle for survival in an era of great disruption. A...
View Article[White Paper] Contact Centers of the Future: Creating Tomorrow’s Experience
The post [White Paper] Contact Centers of the Future: Creating Tomorrow’s Experience appeared first on Vocalcom Blog.
View ArticleBeter Bed Transition Agents in 24 Hours to Work-From-Home Model with Vocalcom...
As the current COVID-19 pandemic continues to impact businesses across the world, many retailers have been forced to rethink their customer service practices. As retail stores close and contact center...
View ArticleVocalcom reinvents the customer experience with its new intuitive,...
Available in the Cloud or on-premise, the solution offers a latest-generation interface, unified 360° management across all channels, and integration with artificial intelligence technologies for an...
View ArticleVocalcom and Salesforce: The Dynamic Duo Powering Great Customer Experiences
In our modern world, customers are inundated on numerous digital channels with promises of great products at competitive prices. But how often are they guaranteed a great experience? The 2019 Digital...
View Article5 Ways to Build a Stellar Digital Reputation
When customers look up your company online, what is their first impression? Do they see a friendly, approachable brand? Can they find clear information? The way you present your brand online determines...
View ArticleUsing Big Data to Create Exceptional Customer Experiences
Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service....
View Article6 Tips for an Excellent Live Chat Experience
For immediate assistance, live chat remains a preferred customer channel. According to Customer Think, 92% of customers are satisfied using live chat as compared to other communication channels. From...
View ArticleHow to Satisfy Customers with First Contact Resolution
For many companies, solving customers’ issues on the first try is a prime goal. However, first contact resolution, or FCR, requires more than just friendly agents. To assist a customer thoroughly...
View ArticleHow to Find Customer Pain Points
Customer pain points are obstacles to your company’s success. Throughout the customer journey, there will be times when your service fails to meet expectations. The sooner you discover them and address...
View Article6 Ways to Give Your Customer Service a Human Touch
In this digital era, many companies are focusing on ways to offer faster, more sophisticated customer experiences. While customers typically appreciate these improvements, the human touch is still in...
View ArticleCustomer Feedback: 6 Key Benefits for your Brand
Asking for customer feedback is a standard practice these days. Most often, customers receive quick surveys following a service interaction or purchase. But just what is the value of customer feedback...
View ArticleHow to Win (and Keep) Customer Loyalty
Customer loyalty is not always easy to win, and it’s even harder to keep. As most businesses know, it costs five times more to acquire a new customer than to keep an old one. It’s not just a matter of...
View Article5 Ways to Create a Customer-Centric Brand Culture
When customer centricity first became a hot topic, many companies interpreted the concept to mean putting customers’ needs first. While taking the customer’s perspective is essential to offering him...
View ArticleHow AI is Transforming the Mobile Customer Experience
Artificial intelligence has increased the efficiency and profitability of many brands. In particular, mobile customer service and commerce have seen tremendous transformations, enabling customers to...
View Article
![ONEW – KAKERA -Unmei no Piece- – EP [iTunes Plus M4A]](http://is1-ssl.mzstatic.com/image/thumb/Music221/v4/d0/fb/86/d0fb86a5-ba60-4bea-41fb-7f54c125f518/VEATP-45908.jpg/296x296bb.webp)
/pic9814888.png)
